Refund & Cancellation Policy

1. Ordinary subscription refunds

For an ordinary refund of a monthly or yearly subscription, submit your request within 3 days of purchase and have used at most 100 subscription credits from the relevant purchase. We will check the order and usage and notify you of the outcome. These time and usage conditions do not limit the legal rights or defect-related exceptions below.

One-time permanent credit packs generally do not qualify for a change-of-mind refund. Non-delivery, material technical defects, duplicate charges, and refunds required by law are exceptions to that general rule.

2. Delivery problems, legal rights, and the seller

Contact support if a purchase is not delivered, the Service has a material technical defect, you are charged twice, or another legal refund right applies. We will investigate and provide applicable repair, delivery, refund, or other legal remedies. These requests are not limited by the ordinary 3-day or 100-credit conditions. Credits for a generation that fails due to a system error are normally returned automatically; send the task ID if they are not. A credit return is separate from a payment refund.

This policy does not exclude mandatory consumer rights, including withdrawal rights where EU or UK law applies. Exceptions for digital content or services apply only when their legal conditions are actually met, including any required express consent, acknowledgment, and information about performance. Visiting the website alone does not waive a withdrawal right. The applicable period, exceptions, and rights depend on the law and transaction.

For purchases where Subotiz acts as Merchant of Record, as identified at checkout or on transaction records, its Buyer Terms also apply. Flux2.Cloud provides product and technical support and helps with requests; Subotiz handles the corresponding sale and payment refund. This policy cannot reduce consumer rights granted by applicable Buyer Terms or law.

3. Requests and processing

Email support@flux2.cloud with your account email, order number, purchase date, reason, and relevant error or task ID. Request ordinary subscription refunds within 3 days of purchase; other legal claims follow their applicable deadlines. Do not send passwords, verification codes, full payment card numbers, or security codes.

We will review the request, ask for further information if needed, and notify you of the outcome. Approved refunds use the original payment channel. We do not charge an additional refund processing fee. Progress and receipt of funds depend on the payment provider and card issuer; we do not guarantee a fixed arrival date. Where the law requires a full refund, that requirement prevails.

4. Cancelling automatic renewal

You can cancel automatic subscription renewal in account settings. Once cancellation is successfully confirmed, it takes effect at the end of the current paid period. Paid benefits remain available during that period, and existing credits keep their original expiration dates. Check the cancellation status on the page or in the support response. If cancellation fails or is unavailable, contact us well before the next charge. Refer also to applicable Subotiz Buyer Terms for the relevant transaction.

Cancelling renewal does not automatically issue a refund; a refund does not confirm that renewal has been cancelled. Request both separately and confirm each outcome if you need both. Cancellation stops future renewal and does not itself end current paid benefits early or deduct existing credits.

5. Policy updates

Material updates follow the notice requirements in our Terms of Service and do not retroactively reduce agreed purchase rights or accrued legal claims.